Troll Taming 101 with Jay Carmona
Watch this webinar recording to learn how to take back your online community from trolls and create healthy and welcoming online spaces while increasing your communities’ ownership and engagement.
Let’s face it: Internet trolls are a problem.
They’re in our online spaces, and they want to sow discord, prevent discussion, planning, and action--and they’re getting more organized. Some believe nothing can be done about trolling, but nothing could be further from the truth. Our online communities are already very equipped to fight trolls on a daily basis, we just need to set up our systems and do a little organizing.
Trolls attack people based on race, gender and/or sexuality, silencing the people who are attacked and reinforcing the systems that we are trying to change.
This webinar covers tactics that work for bounded internet communities -- like Facebook pages and groups, website comment threads, discussion boards, and more. These tactics strengthen communities and empower network members to take back control of their online spaces.
Watch this webinar recording to:
- Understand what an internet troll is, how they behave, and the risks they pose to online communities--especially for marginalized community members
- Get empowered to use decentralized organizing principles, take control of your online spaces, and understand the steps to doing so
- Learn how to recruit troll tamers, set moderation principles and guidelines, and maintain your program
- Create processes and plans ahead of time in order to avoid and minimize disruption of trolls in online spaces
Presented by Jay Carmona, founder of Sematonic Strategies.
Sematonic Strategies supports tech and organizing for scalable, decentralized networks and campaigns. They offer decentralized strategy, network-building, community management, and tech and digital analysis for the networks of the future and the present.
Jay has been managing online communities since 2001 and is the former administrator for the Media Matters for America website comments, and moderator of the Media Matters for America Facebook page.
Get in touch with Jay at email@example.com.
Moderated by Cicia Lee, the National Coordinator of Momentum.
Resources mentioned in the webinar
Create moderation policies
- Sample moderation policies compiled by Jay Carmona
Train volunteers how to keep themselves safe online
- DIY Guide to Feminist Cybersecurity by Noah Kelley
- Technical Safety Guide from HeartMob for people who are being harassed online or are worried they might be in the future
- Security in-a-Box: Guide to digital security for activists and human rights defenders throughout the world.
- Access Now’s Digital Security Helpline works with individuals and organizations around the world to keep them safe online.
- Anti-doxing Guide for Activists Facing Attacks from the Alt-Right by Equality Labs
- From Ad Hoc to Prepared: Developing an Anti-Online Harassment Infrastructure by Kairos Fellowship, Mozilla and Hollaback!
Use blog comment platforms that have effective moderation tools
- Disqus: The internet's favorite comment plug-in makes it easy for publishers to bring their content to life, fuel colorful discussions, efficiently moderate comments, and build engaged communities.
- Isso: a lightweight commenting server similar to Disqus